Shipping policy
Shipping Policy
Mysteries of Ancient Wisdom™ physical products may be printed, produced, packaged, and fulfilled through print-on-demand, production, or fulfillment partners. Because many items are made specifically for each customer after purchase, shipping timelines may vary.
Production & Delivery Time
Please allow 15–30 business days for printing, production, fulfillment, and delivery. Most orders may arrive sooner, but this window allows time for production schedules, fulfillment partner timelines, shipping carriers, holidays, and destination-based delays.
Free Shipping
When free shipping is offered, the most basic available shipping method will be selected. Orders will typically ship through the United States Postal Service when available, unless a fulfillment partner, product type, destination, or carrier limitation requires another available shipping method.
Free shipping does not include expedited shipping, priority upgrades, rush production, special handling, or guaranteed delivery dates.
International Shipping
International shipping is offered wherever legally possible from the United States. International orders may take longer depending on destination, carrier availability, customs processing, local restrictions, and fulfillment partner limitations.
Customers are responsible for any customs fees, import duties, taxes, or local charges required by their country.
If a print, production, or fulfillment partner is unable to accept an order before production begins due to the customer’s location, insufficient address information, legal restrictions, or service-area limitations, the order may be canceled and refunded.
This does not apply to orders that have already been accepted for production, produced, shipped, delayed, returned, lost, stolen, marked delivered, or affected by carrier or customs issues.
Tracking Information
Tracking information will be provided when available. Tracking updates may come from Mysteries of Ancient Wisdom™, the website platform, the shipping carrier, or the print, production, or fulfillment partner handling the order.
Customer Shipping Information
Customers are responsible for providing complete, accurate, and deliverable shipping information at checkout, including correct names, street numbers, apartment numbers, suite numbers, unit numbers, postal codes, city, state, country, and any other delivery details required by the carrier or fulfillment partner.
Shipping information may not be able to be changed once an order has been submitted for production, fulfillment, or shipping.
Mysteries of Ancient Wisdom™ is not responsible for delays, failed deliveries, returned packages, lost orders, misdelivered orders, or non-deliverable orders caused by incomplete, incorrect, misspelled, outdated, or undeliverable customer-provided shipping information. These issues do not qualify for refunds.
If an order is returned due to incorrect or incomplete customer-provided shipping information and the item is recovered and eligible to be reshipped, the customer may be responsible for additional shipping charges before the item can be sent again.
If the returned item cannot be recovered, reshipped, or reused, the customer may be responsible for placing a new order and paying any additional printing, production, and shipping costs.
Shipping Delays
Delivery dates and shipping timelines are estimates and are not guaranteed. Delays may occur due to production schedules, carrier issues, holidays, weather, customs, fulfillment partner delays, or other circumstances outside our control.
If an order cannot be fulfilled or shipped within the expected timeframe, we may contact the customer with updated information, delay options, cancellation options, or refund options when required.
Delivered, Lost, or Misdelivered Orders
Once an order is marked as delivered by the shipping carrier, Mysteries of Ancient Wisdom™ is not responsible for lost, stolen, misplaced, misdelivered, or unattended packages.
For lost, missing, misdelivered, or carrier-marked delivered packages, customers are responsible for contacting the United States Postal Service, local postal service, or applicable shipping carrier to file any missing mail search, statement of loss, delivery dispute, or carrier claim required by the carrier.